Who we are
Zen Software LLC, Marlboro, New Jersey, USA, runs this site and decides what happens to the data it collects. Questions and requests about your data go to legal@zen.software.
What we collect and why
- Analytics. Google Analytics, loaded through Google Tag Manager, records which pages you open, where you came from, your device and browser, and your approximate location. It shows us which pages are useful. In the EU, the UK and Switzerland it stores nothing on your device until you click “Accept”. Elsewhere it is on until you click “Decline”.
- The contact form. Your name, email, company, team size and message, and the page you sent it from. We use them to answer you and prepare an estimate.
- The voice agent. The conversation runs on ElevenLabs, which processes your voice. We keep the transcript, what you told the agent about the project (the goal, budget, timing and the like) and the contact details you gave. We use them to answer you and prepare an estimate.
- Call limits. To limit how many calls can be started from one address, we keep the IP address a call comes from and the number of calls from it in the past hour.
- Technical logs. The server that hosts the site records each request: IP address, time, page and browser. The logs keep the site working and secure.
- Settings in your browser. Your theme (light or dark) and your cookie answer stay in your browser.
Cookies
Google Analytics sets two cookies, _ga and _ga_ followed by an ID, to tell visits apart. They last up to two years. When you click “Decline”, the site deletes them and Google Analytics stops setting them. The site keeps your answer for 12 months, then asks again. You can change it with “Cookie settings” at the bottom of every page.
Where the data goes
- Messages from the form, and the voice agent’s briefs and transcripts, reach our team in a private Telegram group through a Telegram bot. Telegram stores them in its cloud.
- Conversations with the voice agent and the call limits are stored in the site’s database.
- ElevenLabs keeps a record of each conversation, including its transcript, in our ElevenLabs account.
- Google receives the analytics data, if you allow it.
We do not sell your data and do not use it for advertising. These providers may process data in the United States and other countries, where the law may protect it differently than where you live.
Legal basis
For visitors from the EU, the UK and Switzerland:
- Analytics: your consent, which you can withdraw in the cookie settings
- The form and the voice agent: steps you ask us to take before a possible contract, that is, answering you and preparing an estimate
- Call limits and logs: our legitimate interest in keeping the site and the agent working and safe from abuse
How long we keep it
- Requests from the form and the voice agent: three years after our last contact with you, or less if you ask us to delete them
- Call limits: an hour, then the address and its count are deleted the next time anyone calls the agent
- Analytics: up to 14 months, as set in Google Analytics
- Technical logs: a limited time set by the hosting provider
- Your cookie answer: 12 months
Your rights
You can ask what data we hold about you, and ask us to correct it, delete it, give you a copy of it, limit its use or stop using it. Write to legal@zen.software and we will answer within a month. If you are in the EU, the UK or Switzerland, you can also complain to your data protection authority.
Children
The site is for businesses and is not meant for children under 16.
Changes
When this policy changes, the date at the top changes with it.