How we work

First we map how the work runs. Then ordinary software with clear rules does most of it, and AI takes only the part where something has to be understood, weighed and chosen

We do not add AI where a rule will do

Six steps

  1. 01

    Understand

    We sit with your employees and follow how an order, an invoice or a request actually moves.

  2. 02

    Map

    Every step, tool, hand-off and exception goes on one map. Most teams see their whole process for the first time.

  3. 03

    Simplify

    We remove the steps that exist only because two tools could not pass data to each other.

  4. 04

    Automate

    Work that follows fixed rules becomes software, and every step it takes is logged.

  5. 05

    Add AI

    AI takes the cases where something has to be understood, weighed and chosen: a PDF, an email, a photo. Only those.

  6. 06

    Measure

    We compare time and errors before and after, and fix what the numbers point to.

How an engagement is structured

Three models
Always firstDiscovery and specification

A paid analysis of how your work runs, and a written specification: what to build, what it will cost, in what order. The document is yours whether or not we build it.

Then, eitherTime & Material

Hourly, invoiced monthly. For integration work and anything where the scope moves.

OrFixed Price

For a defined stage, split into acceptance milestones with written criteria for each.

How it ran on a recent project
In practice

Hourly, invoiced monthly

For integration work and anything where the scope moves, so you see what you spend each month.

In practice

A fixed price for a defined stage

Split into acceptance milestones, each with written criteria for what counts as done.

In practice

An audit of what already runs

We go through the system and the process you have before proposing anything. Often part of it does not need rewriting, and that is cheaper to find out at the start than halfway through.

Tell us where the work is retyped, waits or breaks

A 30-minute call about one process in your business. We will say where automation fits and where it does not

  • No slide deck. We look at the process you actually run
  • You leave with a rough map of it, whether or not we work together

Zen Software builds software that takes manual work off small and mid-size businesses. We map how the work runs, automate the steps that follow clear rules, and add AI only where something has to be understood, weighed and chosen

© Zen Software LLC2 Buck Ln, Suite 8, Marlboro, NJ 07746, USAsales@zen.software